The ability to understand people better, including those who report to you, is vital for your success as a manager. One of the keys is Active Listening. Active listening involves four critical steps. STEP ONE - LISTEN WITH YOUR EARS Good use of your ears requires patience.If you pay attention when someone is speaking to [...]
I pointed out in the previous blog in reference to self-evaluation "Failure to understand people is the devastation of western management" according to the great management guru W. Edwards Deming. He made this statement a number of years ago and it is doubtful he believed the general inability to understand people in addition to ourselves [...]
In the process of the Management of You the start of the new year is a great time to evaluate the past year and set goals for the upcoming twelve months. The assessment should include personal growth, development and goals as well as company goals and objectives. W. Edwards Deming said: “Failure to understand people [...]
